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FAQ

General FAQ


What is laser cutting?
CO₂ laser technology directs a high-powered laser to cut and engrave flat surfaces such as wood, plastics and paper. The technology can be controlled via a multitude of vector based computer programs.

What is 3D printing?
3D printing or additive manufacturing is a process of making three dimensional solid objects from a digital file by laying down successive layers of material until the entire object is created.

What Do we do?
We create, design and bring ideas to life through the use of technology!

Laser cutting FAQ


What is the difference between laser cutting, scoring and engraving?
CUT – Material is cut all the way through, you tell the laser where to cut through vector line placement;
SCORE – Material is marked with a shallow score line, you tell the laser where to score through vector line placement;
ENGRAVING – Material is ‘coloured in’, you tell the laser where to engrave through weighted line placement, fills and hatches. Engraving is a lot more time consuming than scoring and cutting.

Which materials can I laser cut?
✓ paper & cardboards
✓ corrugated cardboard
✓ acrylic / perspex
✓ polypropylene
✓ (PVC/vinyl free) imitation leather
✓ interior plywood
✓ solid timber
✓ screenboard
✓ boxboard
✓ genuine leather
✓ polarizing film
✓ natural / silicone rubber
✓ laser safe plastic laminates
✓ textiles
✓ bamboo products
✓ cork
✓ felt
✓ glass (engrave only)
✓ metal (engrave only)
✓ marble (engrave only)
✓ granite (engrave only)
✓ slate (engrave only)

What is the largest size you can cut?
Our maximum cut size is 600 x 400mm.

I need to discuss a job in detail, can I come to speak to you in person?
Yes you can, but any visits to the studio to discuss a project need to be booked in advance.
Send us a message or give us call to book in consultation time.


3D Printing FAQ


What level of quality do you offer?
Quality depends on the speed and position accuracy and the layer thickness used.
We offer 4 Options: Basic – Basic Plus – Premium and Prestige that can be also combined with a series of polish and finishes.
Get in touch for more details.

What material can I 3D print?
ABS, PLA, PVA, Nylon, Brick and Hybrid filaments

What is the maximum size you can print?
Our max size is 280 x 270 x 180 mm but cosider that items are built in sections and then assembled, so technically there is no size limit.

I need to discuss a job in detail, can I come to speak to you in person?
Yes you can, but any visits to the studio to discuss a project need to be booked in advance.
Send us a message or give us call to book in consultation time.

PRICING & DELIVERY FAQS


How much will my job cost?
Our laser cutting services are priced according to the time it takes to cut on the machine + the material cost, each file will be different so please send through your vector file or come and visit us for a quote.

Do you provide samples?
We can provide physical samples at a cost of between $10 – $50 depending on the size and materials used in the sample.

Can you help me with my design?
Of course! We provide both design and tracing services.
Get in touch for more details.

How do I pay?
On provision of an invoice you may choose to pay with the following methods:
• EFT (Bank Transfer)
• Credit Card
• Paypal

Do you deliver?
• We deliver all domestic jobs via courier which generally take 1-2 business days
• In some circumstances jobs may be collected from our workshop, please inquire.

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